Hotmail Not Working on iPhone? Here’s How to Fix It There are many times when your Hotmail will not work on your iPhone. iPhone users often encounter issues with Hotmail not syncing or receiving email
- Sky Help Service
- Sep 26
- 2 min read
Why Hotmail Is Not Working on My iPhone and How to Fix It

If you use Hotmail, now known as Outlook.com , on your iPhone, you probably rely on it every day to stay in touch with family, colleagues, and clients. But sometimes the app refuses to sync, new emails don’t show up, or messages stop sending. These issues are frustrating, but the good news is that they are usually easy to solve.There are multiple reasons why your Hotmail email is not working, but most can be resolved with a few simple checks.
Why Hotmail May Not Be Working on iPhone
One of the most common reasons is a weak or unstable internet connection. Without a proper Wi-Fi or data signal, your iPhone will not sync with Hotmail servers. Another possibility is incorrect account settings. If the IMAP or SMTP details are not entered properly, your phone will not send or receive emails. Outdated software is also a culprit. Running an older version of iOS or the Outlook app can cause compatibility issues. In some cases, the Mail or Outlook app itself might freeze or crash, which interrupts the syncing process.
How to Fix Hotmail Issues on iPhone
The first step is to check your internet connection. Open a website or another app that uses the internet to make sure your connection is working properly.
Next, update both iOS and the Outlook app. Go to Settings, then General, then Software Update to see if your iPhone has a pending update. After that, visit the App Store and check if the Outlook app needs updating.
If the problem continues, try removing your Hotmail account from your iPhone and adding it again. You can do this by going to Settings, then Mail, then Accounts. Select your Hotmail account, delete it, and then add it again by choosing Outlook.com and signing in.
It is also important to confirm that your email settings are correct. For IMAP, use imap-mail.outlook.com. For SMTP, use smtp-mail.outlook.com. Make sure encryption is set to SSL or TLS.
Restarting your iPhone can also clear temporary glitches. Hold the power button, slide to turn off, and then restart after a few seconds. If the Outlook app still misbehaves, delete it and reinstall it from the App Store. This clears any cached data that might be causing errors.
Another useful step is to enable background app refresh. Go to Settings, then General, then Background App Refresh, and make sure it is turned on for both Mail and Outlook.
A Simple Fix Plan
To summarize, delete and re-add your Hotmail account, reinstall the Outlook app, restart your iPhone, and make sure your iOS software is up to date. You should also visit Microsoft’s service status page to check for global outages. If you are still using POP3, consider switching to IMAP for smoother syncing. Finally, review your junk and spam settings on both your iPhone and the Hotmail web version to make sure emails are not being filtered incorrectly.
When to Ask for Help
If none of these steps solve the problem, you may need expert assistance.
You can call Sky Help Service at +1 888 710 9516 for free and instant support with Hotmail issues.
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